Thank you for visiting and shopping with Fragrance of Bethlehem.

At Fragrance of Bethlehem, our goal is to deliver your purchase as quickly and efficiently as possible. Shipping costs are calculated based on the weight of your order and the destination country, and will be automatically displayed during checkout.

Shipping Rates

International shipping rates vary depending on the total weight of your order and the destination country selected at checkout.

Order Processing

Fragrance of Bethlehem does not keep physical artworks in stock. Once we receive confirmation of your order and payment, we will contact the artisan within 24 business hours to arrange fulfillment.

After receiving the artwork from the artisan, we carefully inspect and package it using new, secure, and protective materials to help prevent damage during transit. Your order is then shipped to the shipping address you provided.

Please note: Orders are processed and shipped only after payment has been successfully received.

Estimated Delivery Time

Orders generally arrive within up to 2 weeks from the shipping date.

During peak seasons, particularly from November through January, processing and shipping times may be extended by up to an additional 2 weeks due to increased order volume.

Please note that delivery times are estimates only and are not guaranteed.

Shipment Confirmation and Tracking

Once your order has been shipped, you will receive a Shipment Confirmation email containing your tracking number.

Tracking information usually becomes active within 24 hours after shipment.

Delivery estimates are based on business days only (Monday through Friday) and exclude weekends and public holidays.

Delays, Lost Shipments, and Delivery Issues

While we make every effort to ensure timely delivery, delays may occur due to circumstances beyond our control, including customs processing, carrier delays, weather conditions, or other unforeseen events.

If your package appears to be lost or significantly delayed, please contact both the shipping carrier and Fragrance of Bethlehem so we can assist you in investigating the issue.

Once an order has been handed over to the shipping carrier, Fragrance of Bethlehem is not responsible for delays or losses caused by the carrier. However, we will make reasonable efforts to help you resolve any shipping issues.

Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, and other charges imposed by the destination country.

These charges are the sole responsibility of the recipient. Fragrance of Bethlehem has no control over these charges and cannot estimate their amount.

Customs regulations vary by country. For more information, please contact your local customs office.

Please note that customs clearance procedures may result in delivery delays beyond our estimated shipping times.

Damaged Shipments

If your order arrives damaged, please contact the shipping carrier immediately to file a claim. You should also notify Fragrance of Bethlehem as soon as possible.

Please retain all original packaging materials and the damaged product, as these may be required during the claims process.

Claims and Time Limits

Any claims regarding damaged, defective, incorrect, or missing items must be reported to Fragrance of Bethlehem within 30 days of the recorded delivery date.

After this period, we may be unable to offer a replacement, exchange, or other resolution.

If you have any questions regarding shipping or your order, please contact our customer support team.